Refund and Returns Policy

 

Refund & Returns Policy

Effective Date: May 1, 2026

At Tatka Harvest, we want you to shop with complete confidence. If something isn’t right with your order, we promise to make it right — quickly, fairly, and without any hassle.

✅ When Are You Eligible for a Return or Refund?

You may request a return or refund if:
  • You received a damaged or defective product
  • You received the wrong product
  • The product does not match the description on our website
  • Your ordered product is out of stock after payment

 

❌ When Returns Are Not Accepted

  • Change of mind after purchase
  • Product has been used, opened, or partially consumed
  • Items damaged due to customer mishandling
  • Return request made after 3 days of delivery
  • Missing accessories, tags, or freebies that were originally included

 

📋 How to Request a Return or Refund

Simply contact us through any of the following:

Share your Order ID, describe the issue, and attach a clear photo or video of the product if needed. Our team will verify your request and get back to you within 24 hours.

 

🔄 Replacement or Refund — Your Choice

Once your return is approved, you can choose:

  • Replacement — We’ll dispatch a fresh product within 1 – 2 business days
  • Refund — We’ll return your money through your original payment method

 

💰 Refund Methods

Refunds are issued through the original payment method:

  • bKash
  • Nagad
  • Visa / Mastercard
  • For Cash on Delivery (COD) orders, refunds are sent through bKash or Nagad

 

⏱ Refund Timeframe

Once approved, refunds are processed within:

Payment Method Refund Time
bKash / Nagad 1 – 3 Working Days
Visa / Mastercard 7 – 15 Working Days

Card refund time may vary depending on your bank’s processing time.

 

🔢 Partial Refunds

If only part of your order qualifies for a return, we will refund the amount for that specific item only.

 

💯 No Hidden Deductions

You will receive the full eligible refund amount. No surprise deductions — unless the damage was caused by customer mishandling or items are missing from the return.

 

🚚 Return Shipping Cost

If the return is due to our error — such as a wrong or damaged product — Tatka Harvest will cover the full return shipping cost.

 

📌 Important Notes

  • Return requests must be made within 3 days of delivery
  • Products must be unused and in their original packaging
  • We reserve the right to reject requests that do not meet the above conditions
  • Shipping charges are non-refundable unless the return is due to our error

 

We’re Always Here to Help

Our support team is ready to guide you through every step of the return or refund process — making it smooth and stress-free.

Your trust means everything to us. Shop confidently with Tatka Harvest knowing you’re always protected.

📧 support@tatkaharvest.com 📞 09642XXXXXX (Saturday – Thursday, 9:00 AM – 7:00 PM)