Exchange Policy

 

Exchange Policy

Effective Date: May 1, 2026

At Tatka Harvest, we take pride in every product we deliver. But if something isn’t right, we’ll make it right — with a fast, simple, and hassle-free exchange process.

 

✅ When Are You Eligible for an Exchange?

You may request an exchange if:

  • You received a wrong or incorrect product
  • The product is damaged or defective upon delivery
  • The weight, pack size, or variation does not match your order
  • You report the issue within 3 days of receiving the product

 

❌ When Exchanges Are Not Accepted

  • Product has been used, opened, or partially consumed
  • Items damaged due to customer mishandling after delivery
  • Exchange request made after 3 days of delivery
  • Missing accessories, tags, or extras that were originally included

 

📋 How to Request an Exchange?

Contact us through any of the following:

Please share your Order ID, describe the issue, and attach a clear photo or video of the product if needed. Our team will review your request within 24 hours.

 

🔄 Exchange Process

Once your exchange request is approved:

  1. We will arrange to collect the incorrect or defective item from your address
  2. A fresh replacement will be dispatched as soon as the returned item is received or verified
  3. Our team will keep you updated at every step of the process

 

📌 Conditions for Exchange

To be eligible for an exchange:

  • The product must be unused and in its original packaging
  • All accessories, tags, and extras must be included
  • Products damaged due to customer misuse are not eligible

 

🚚 Exchange Shipping Cost

If the exchange is due to our error — such as a wrong or damaged product — Tatka Harvest will cover the full shipping cost for both collection and redelivery.

 

We’re Always Here to Help

Our support team is ready to guide you through every step of the exchange process — making it smooth, fast, and stress-free.

Your satisfaction is not just our goal — it’s our promise.

📧 support@tatkaharvest.com 📞 09642XXXXXX (Saturday – Thursday, 9:00 AM – 7:00 PM)