Help & FAQs

🛒 Orders

Q: How do I place an order?

Simply browse our website, add your desired products to the cart, and proceed to checkout. It’s that easy.

Q: Can I modify or cancel my order after placing it?

You can modify or cancel your order within 24 hours of placement. After that, the order enters processing and cannot be changed. Please contact us immediately at support@tatkaharvest.com

🚚 Delivery

Q: Where do you deliver?

We currently deliver across Bangladesh. Enter your address at checkout to confirm availability in your area.

Q: How long does delivery take?

Orders are typically delivered within 2–5 business days depending on your location.

Q: How can I track my order?

Once your order is dispatched, you will receive a tracking link via SMS or email.

💳 Payment

Q: What payment methods do you accept?

We accept cash on delivery, mobile banking (bKash, Nagad, Rocket), and online card payments.

Q: Is online payment safe?

Absolutely. All transactions are processed through secure, encrypted payment gateways.

📦 Returns & Refunds

Q: What if I receive a damaged or incorrect product?

We sincerely apologize if that happens. Please contact us within 48 hours of delivery with a photo of the product and we will arrange a replacement or full refund.

Q: How long does a refund take?

Refunds are processed within 5–7 business days after approval.

🌿 Products

Q: Are your products really organic and chemical-free?

Yes. We source all our products directly from indigenous hill farmers in Khagrachari, Rangamati, and Bandarban — where farming is still done the natural way, without pesticides or artificial additives.

Q: How are products stored and processed?

All products are carefully processed and packed at our facility under strict hygiene standards before being delivered to your doorstep.